Case Study: Prime Sales grows revenue and attracts top agents with LeadDesk

Prime Sales - Customer Case Study

Prime Sales, a Finnish telemarketing company, wanted to reshape the industry’s reputation and become a trusted, attractive employer for top agents. To support that goal, the company turned to LeadDesk for an easy-to-use, reliable call center software platform that could improve onboarding, support growth, and help agents focus on selling.

With LeadDesk’s cloud-based call center software, flexible CRM integrations, tailored reporting, and responsive customer support, Prime Sales scaled operations quickly and efficiently. LeadDesk helped reduce training time, enable rapid expansion to new offices, and keep downtime to a minimum, contributing to major growth from 400,000 calls in 2013 to 6,000,000 in 2020, 11,000 sales to 130,000, 6 employees to 150, and revenue from €200,000 to €6,000,000.

Prime Sales

Joonas Puurunen

Chief Executive Officer