Case Study: Pohjanmaan Taksi improves 24/7 dispatch efficiency with LeadDesk

Pohjanmaan Taksi's Growth and Transformation with LeadDesk

Pohjanmaan Taksi Oy, a taxi dispatch company serving Northern and Central Pohjanmaa and Kainuu, needed a more sophisticated telephony setup to support its 24/7 operations and new dispatch center in Raahe. Before working with LeadDesk, the company lacked a comprehensive phone center system and had no integration with its TaxiBook dispatch system, creating reliability and efficiency challenges.

LeadDesk implemented its Next Call Pro solution with compatibility for TaxiBook, order history storage, and 24/7 support, helping Pohjanmaan Taksi streamline dispatching and improve reliability. The vendor’s continuous development also gave the company access to newer features over time, supporting smoother operations for about 900 taxis and a growing team of 31.

Pohjanmaan Taksi Oy

Markku Ylikulju

Chief Executive Officer