Case Study: UniSport Improves Customer Service Efficiency with LeadDesk Omnichannel Contact Center Software

UniSport Improves Employee Efficiency With an Omnichannel Contact Center Software

UniSport, a Finnish wellness brand serving university students across five sports centers in the Uusimaa area, wanted to improve customer service efficiency and reporting. Their email, phone, and chatbot channels were split across separate systems, which made communication cumbersome, caused many calls to go unanswered, and made performance tracking difficult. LeadDesk provided the omnichannel contact center software to help unify these channels.

With LeadDesk for Customer Service, UniSport brought calls, chats, and emails into one system, improved reporting, and made it easier for agents and managers to work with customer interactions in a single platform. The result was more efficient customer service, simpler tracking of key metrics, expanded employee roles, and the ability for agents to work remotely from anywhere with an internet connection.

UniSport

Hanna Sarén

Customer Service Planner