Case Study: Ergofit achieves higher call efficiency and more sales meetings with LeadDesk

Rehabilitation and gym-equipment specialist relies on LeadDesk with their call center operations

ERGOFIT is a full-range supplier for the fitness and therapy sector, offering cardio and strength training equipment, exercise systems, and customized health training concepts. As the company grew, it brought telemarketing in-house and needed a call center solution that would let agents work from different cities across Germany while giving management better control over operations. LeadDesk provided the call center software to support this transition.

With LeadDesk, ERGOFIT improved call efficiency by removing manual work between calls and helping agents focus on the next conversation. As a result, call volumes increased, agents spent more time speaking with prospects, and the team was able to schedule more meetings for sales reps and create more opportunities. ERGOFIT says LeadDesk helps them control and manage their telemarketing activities.

Ergofit