Case Study: Intrum boosts outbound calls with LeadDesk

What was the problem that LeadDesk solved for Intrum

Intrum, a leading European credit management and solutions company, needed a better way to manage outbound calling in Finland. Before working with LeadDesk, its team handled only limited outbound calls using desk phones with manual integration to a legacy inbound system, and it needed a solution with strong local-language support, security, and data-handling capabilities for financial services clients.

LeadDesk provided Intrum with its outbound dialer, including the LeadDesk Predictive Dialer, giving the team a smoother and more efficient calling workflow. As a result, monthly calls increased from about 10,000 to 40,000, the outbound team was able to double in size, and onboarding new agents became easier. Intrum also reported strong reporting, live monitoring, and positive impact on recruitment and even winning a banking customer.

Intrum

Juha Seppälä

Contact Center Manager