Case Study: Händlerbund improves call centre efficiency with LeadDesk

Händlerbund - Customer Case Study

Händlerbund’s company Telbes AG needed a flexible way to manage a wide range of call centre activities across multiple industries and languages, including inbound and outbound telephony, appointment scheduling, ticket and email processing, and chat and social media support. Since 2014, it has used LeadDesk’s call and communication centre software to support these operations.

With LeadDesk, Telbes AG can create and manage outbound campaigns, control call distribution, and evaluate performance through detailed key figures such as call and processing times, call volumes, and success rates. LeadDesk’s role-based administration, routing options, and reporting tools improved operational efficiency and made partner collaboration easier, while also delivering strong value and responsive support.

Händlerbund