Interface B2B Case Studies & Customer Successes

interface.ai is a leading provider of agentic AI solutions, specializing in serving community banks and credit unions. Its AI platform delivers a seamless, unified experience across voice, digital, and employee-assisted channels, all powered by a single AI brain that continuously learns and operates autonomously. Committed to driving automation, ensuring compliance, and enhancing customer satisfaction, interface.ai offers pre-trained AI solutions that are easy to integrate, scale, and manage. Trusted by hundreds of financial institutions, interface.ai is dedicated to helping them achieve their business goals while empowering their customers to achieve financial wellness through agentic AI.

Case Studies

Showing 32 Interface Customer Success Stories

America’s Credit Union boosts 24/7 member support with interface.ai Voice and Chat AI

America’s Credit Union

America’s Credit Union enhances member service with Interface’s Intelligent Virtual Assistant

America’s Credit Union

Troy Kyle

Chief Information Officer

Bank of Guam boosts self-service and cuts wait times with Interface AI

Bank of Guam

Bank of Guam improves digital-first customer support with Interface AI

Bank of Guam

Edward Barcinas

Director of Customer Experience

Connect First Credit Union improves call center efficiency with Interface

Connect First Credit Union

Joe Shenfield

Manager

Credit Union of America boosts frontline support and member satisfaction with Interface Employee AI

Credit Union of America

Del-One Federal Credit Union automates 70% of inbound calls with Interface Voice & Chat AI

Del-One Federal Credit Union

Diamond Credit Union enhances member service with interface.ai

Diamond Credit Union

Todd Rothenberger

SVP/Chief Member Experience Officer

Dover Federal Credit Union reduces call volume and wait times with Interface Voice AI

Dover Federal Credit Union

Dover Federal Credit Union Enhances Member Experience with interface.ai

Dover Federal Credit Union

Tyler Kuhn

VP of Marketing and Digital Experience

Dupaco Community Credit Union strengthens fraud prevention and 24/7 member service with Interface Voice AI

Dupaco Community Credit Union

Gesa Credit Union boosts member experience and cost savings with Interface

Gesa Credit Union

Raj Bandaru

Chief Operating Officer

KeyPoint Credit Union delivers 24/7 member support with Interface Voice AI

Keypoint Credit Union

KeyPoint Credit Union enhances 24x7 member support with Interface

Keypoint Credit Union

Josh Herzog

Vice President of Operations Experience & Payments

Mashreq Bank achieves 24x7 self-service and cost savings with Interface's Emma digital assistant

Mashreq Bank

Meet Emma

Intelligent Virtual Assistant

Neighborhood Credit Union achieves 24x7 AI-powered member support with Interface

Neighborhood Credit Union

Carolyn Jordan

Senior Vice President

Neighborhood Credit Union automates 90% of calls and saves $4.4M with interface.ai Voice AI

Neighborhood Credit Union

Northern Credit Union Improves 24/7 Member Support with Interface

Northern Credit Union

Bonnie Belfield

VP of Operations & Innovative Solutions

Northern Credit Union achieves 24/7 member support and reduced call volume with interface.ai Voice AI

Northern Credit Union

Pasadena Service Federal Credit Union delivers 24/7 omnichannel support with Interface.ai

Pasadena Service Federal Credit Union

Pasadena Service Federal Credit Union enhances member service with interface.ai

Pasadena Service Federal Credit Union

James Chang

Chief Executive Officer

People First Federal Credit Union improves 24x7 member support with Interface Intelligent Virtual Assistant

People First Federal Credit Union

Howard Meller

President & Chief Executive Officer

Radiant Credit Union scales to $1B in assets without expanding its contact center with Interface AI

Radiant Credit Union

Security Service Federal Credit Union achieves higher member satisfaction and cost savings with Interface

Security Service Federal Credit Union

Jay Tkachuk

Vice President Digital Services

Securityplus Federal Credit Union achieves 84%+ call automation and 6% membership growth with Interface.ai Voice AI

Securityplus Federal Credit Union

Southland Federal Credit Union improves 24/7 member support with interface.ai

Southland Federal Credit Union

Matthew Herrick

Senior Vice President Marketing & Financial Services

State Bank of India Achieves Major Cost Savings and Better CX with Interface

State Bank of India

Shiv Kumar Bhasin

Chief Transformation Officer

TDECU achieves 5X higher conversions with Interface

TDECU

Claudio Garcia

Director of Growth & Digital Transformation

University Credit Union achieves multi-million dollar ROI with interface.ai

University Credit Union

University Credit Union improves member service and efficiency with Interface's Intelligent Virtual Assistant

University Credit Union

David Tuyo

Chief Executive Officer

We Florida Financial Credit Union reduces call center staffing needs with interface.ai Voice AI

We Florida Financial Credit Union

WEOKIE Federal Credit Union reduces wait times and automates calls with Interface Voice AI

WEOKIE Federal Credit Union

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