Case Study: Neighborhood Credit Union automates 90% of calls and saves $4.4M with interface.ai Voice AI

Neighborhood Credit Union automates 90% of calls with Interface

Neighborhood Credit Union, a Texas-based credit union with over 60,000 members, faced a sharp spike in call volume during the pandemic which caused abandonment rates to rise and threatened their service quality. They needed a solution to alleviate pressure on their contact center and turn call data into actionable insights. To address this, they turned to vendor Interface and its Voice AI product.

By implementing Interface's Voice AI Assistant, named "Nick," the credit union automated its call handling. The solution delivered immediate results, automating 90% of calls with 98% accuracy. This transformation saved the organization $4.4 million in support operations, eliminated over 43,000 hours of member wait time, and allowed staff to focus on higher-value interactions.

Neighborhood Credit Union