Case Study: KeyPoint Credit Union delivers 24/7 member support with Interface Voice AI

KeyPoint Credit Union automates 30–50% of calls with Interface

KeyPoint Credit Union, a financial institution with over 50,000 members, faced challenges in delivering consistent 24/7 support due to its reliance on a third-party vendor. This arrangement made it difficult to maintain service standards, a problem intensified by pandemic-related staff shortages and fluctuating call volumes. To address this, KeyPoint sought an AI solution to automate calls and improve operational efficiency, ultimately selecting the Voice AI product from vendor Interface.

Interface implemented its AI-powered Voice Agent to filter and automate inbound calls. This solution enabled KeyPoint to offer instant, 24/7 service to its members without human intervention, freeing up staff to focus on more complex and personalized support. While specific metrics were not provided, the implementation was intended to automate a significant portion of calls, improving response times and member experience while strengthening overall relationships.

Keypoint Credit Union