Case Study: Del-One Federal Credit Union automates 70% of inbound calls with Interface Voice & Chat AI

Del-One Federal Credit Union automates 70% of inbound calls with Interface

Del-One Federal Credit Union, a large credit union based in Delaware, faced the challenge of managing rising call volumes while maintaining high service standards and controlling operational costs. They sought a scalable solution from vendor Interface to provide 24/7 support for their members without overburdening their staff.

Interface implemented its Voice AI and Chat AI solutions, creating an intelligent virtual assistant named Breezy. This solution automated 70% of all inbound calls, providing instant and accurate 24/7 support. The measurable impact included significantly improved member satisfaction and the freeing of human agents to focus on more complex, high-value interactions, which transformed the contact center experience.

Del-One Federal Credit Union