Case Study: Securityplus Federal Credit Union achieves 84%+ call automation and 6% membership growth with Interface.ai Voice AI

Securityplus Federal Credit Union automates 84%+ of calls with Interface

Securityplus Federal Credit Union faced the challenge of replacing its legacy IVR system that was being sunset. New leadership saw this as an opportunity to modernize the member experience and move beyond outdated menus. They partnered with Interface to implement its Voice AI product to create a smarter, more helpful way to serve members.

Interface's Voice AI Agent was implemented to automate high-volume requests. The solution achieved over 84% call automation and 92% member adoption. This freed staff from repetitive work to focus on deeper engagement and revenue-driving opportunities, contributing directly to a 6% membership growth. Interface's solution successfully transformed the contact center into a growth engine.

Securityplus Federal Credit Union