Case Study: WEOKIE Federal Credit Union reduces wait times and automates calls with Interface Voice AI

WEOKIE Federal Credit Union automates 66% of calls with Interface

WEOKIE Federal Credit Union was facing surging call volumes, long wait times, and high agent attrition after its legacy phone banking system was discontinued. The credit union urgently needed a secure and scalable solution to automate calls and protect the member experience. To address this challenge, WEOKIE partnered with Interface to implement its Voice AI service.

By deploying Interface's Voice AI Agent, WEOKIE automated 66% of its incoming calls. This drastically reduced member wait times from over 30 minutes to under 30 seconds and automated 9,000 after-hours calls per month. The solution led to significant cost savings of $800,000 per year and improved agent satisfaction by freeing them from repetitive tasks, which resulted in lower staff turnover.

WEOKIE Federal Credit Union