Case Study: University Credit Union achieves multi-million dollar ROI with interface.ai

University Credit Union saves $3.1M with Interface's Voice AI

University Credit Union faced rising call center bottlenecks, incomplete online applications, and missed engagement opportunities as they grew. To scale service and support their expansion, they needed an affordable solution to automate interactions and improve the member experience, leading them to partner with Interface and deploy its Voice and Chat AI products.

By implementing Interface's AI solutions, the credit union automated routine support calls and streamlined online application processes. The results included enabling $6.6 million in annual revenue, saving $3.1 million in support operations, and achieving 98% call accuracy, transforming their member engagement and delivering a significant multi-million dollar ROI.

University Credit Union