Case Study: Dupaco Community Credit Union strengthens fraud prevention and 24/7 member service with Interface Voice AI

Dupaco Community Credit Union automates 46% of calls with Interface

Dupaco Community Credit Union faced increasingly sophisticated fraud threats from AI-powered fraudsters and a growing member demand for 24/7 support. To address this, they partnered with interface.ai to deploy its Voice AI solution, aiming to protect members, reduce agent burden, and modernize their service delivery.

By implementing interface.ai's Voice AI Agent and its multi-layered AI authentication system, Dupaco enhanced its fraud prevention and member experience. The solution achieved a 46% overall call automation rate and 80% after-hours call automation, resulting in $350,000 in annual net savings. This allowed agents to focus on deeper member relationships while providing secure, 24/7 support.

Dupaco Community Credit Union