Case Study: We Florida Financial Credit Union reduces call center staffing needs with interface.ai Voice AI

We Florida Financial Credit Union automates 58% of calls with Interface

We Florida Financial Credit Union faced a significant challenge in preparing for a major core migration, which was expected to cause a large surge in member call volume. The credit union needed a smarter, scalable solution to handle this influx without hiring more staff while maintaining high service levels. To address this, they partnered with vendor Interface to implement its Voice AI product.

Interface's Voice AI solution automated a high volume of transactional calls, handling 58% of all inbound inquiries. This allowed We Florida Financial to reduce its support staff from 16 to 13 agents while improving its answer rate to 90-95%. The implementation by Interface successfully absorbed the call surge and fundamentally reshaped the contact center's operations for greater efficiency.

We Florida Financial Credit Union