Case Study: Radiant Credit Union scales to $1B in assets without expanding its contact center with Interface AI

Radiant Credit Union scales 60% to $800M with Interface

Radiant Credit Union, a financial institution in North Central Florida, faced the challenge of supporting aggressive growth from $500 million to $1 billion in assets. Their contact center was running on legacy tools with no after-hours coverage, and they had a clear goal to achieve this scale without expanding their headcount. To modernize their operations, they partnered with vendor Interface to implement its Voice AI and Chat AI solutions.

Interface deployed its Voice AI and Chat AI across both phone and web channels, providing a unified, modern self-service experience for members. The solution, named "Ray," delivered significant results for Radiant Credit Union. It achieved 67% call containment, handled over 192,000 after-hours calls, and absorbed 60% asset growth. This automation allowed the credit union to avoid an estimated four additional full-time hires, enabling them to scale efficiently without a linear increase in staff.

Radiant Credit Union