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Visit WebsiteWorld's largest airport operator makes 50 million passengers happier
AENA
Ricardo Campo
Passenger Experience and Facilitation Department
HappyOrNot
HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.
Case Studies
Showing 50 HappyOrNot Customer Success Stories
APS Bank boosts customer satisfaction score by 3 points with real-time feedback
APS Bank
Scott Lee Holloway
Voice of the Customer Manager
How Autogrill Belgium Improved CX & Increased Revenue in Its Airport Restaurants
Autogrill Belgium
Patrice Fievet
Marketing & Business Development Manager
Real-time Passenger Feedback to Improve the Security Experience at Belfast International Airport
Belfast International Airport
Nabeel Gill
Head of Security
Best-in-Class Customer Experience Reporting Selected for Best-in-Class Hospitality
Blue Water Development Corp.
Todd Burbage
Chief Executive Officer
Leading Australian healthcare provider elevates patient satisfaction scores by 20%+ with timely feedback
Capitol Health
Sueanne Burford
WA State Manager
How Cardiff and Vale University Health Board Listens to Patients to Provide Better Care
Cardiff and Vale University Health Board
Angela Hughes
Assistant Director of Patient Experience
Monitoring happiness during recovery helps the journey
Change Grow Live
Minesh Patel
Head of Services
Improving Catering Services in Universities and Colleges
Chartwells Higher Education
Courtney Hill
Director of Marketing
How Connolly SPAR uses customer feedback to be ahead of the competition
Connolly SPAR
Susan Connolly
Sales Director
How Cure 4 The Kids Uses Patient Feedback to Exceed Healthcare Industry Standard
Cure 4 The Kids Foundation
Katherine Salkanovic
Director of Patient Experience
Elevating the Passenger Experience at DFW International Airport
Dallas/Fort Worth International Airport
Ricky Griffin
Customer Relations Coordinator, Customer Experience
Increasing Community Engagement in Downtown Santa Monica
Downtown Santa Monica, Inc.
Nick Efron
Public Space Manager
How Dublin Airport Uses Real-Time Feedback to Improve the Passenger Journey
Dublin Airport
Jennifer Dandy
Performance Improvements Manager
Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service
ELKJØP
Morten Schwartzmann
Nordic Productivity Manager
Measuring fun at a major sports event
Finnish Ice Hockey Association
Jaakko Luumi
Chief Financial Officer and Deputy General Secretary
Improving experience at customer service points and child care centres
Georges River Council
Daniel Propoggia
Customer Service Coordinator
Using CX insights to make strategic decisions at Georges River Council
Georges River Council
Rebekah Schulz
Director of Community and Culture
Closing customer satisfaction gaps at cultural service points
Georges River Council
Rebekah Schulz
Director of Community and Culture
Georges River Council on Managing CX in the “Next Normal”
Georges River Council
How Elkjøp is perfecting their web store customer experience with real-time user feedback
Gigantti
Tommi Kortman
eCommerce Manager
Gym chain reaches 94% satisfaction score using AI-based feedback data
GOGO Fitness Center
Vuokko Kronqvist
Fitness Director
Good 2 Go Stores applying customer feedback to offer more clean, friendly, and fun experiences
Good 2 Go Stores
Geoff Given
Chief Operating Officer
Proven Track Record of High Patient Satisfaction Helps Sell Fertility Services
Hannam Fertility Centre
Colleen Taylor
Vice President of Operations
Turning Daily Feedback into a Better Passenger Experience at Heathrow Airport
Heathrow Airport
Creating the Ultimate Dining Experience with Real-time Customer Feedback at ISS
ISS
Sami Eriksson
Head Chef
How JACK & JONES gained 35% more satisfied customers in 6 months
JACK & JONES
Mika Puolimatka
Retail Operations Manager
Johnstone Supply elevates the B2B customer experience in HVACR wholesale industry
Johnstone Supply
Kevin Dier
Vice President of Business Development
Jono & Johno boosts customer satisfaction by 10% with real-time feedback solution
Jono & Johno
Jeff Muscat
Operations Manager
Juvenes develops more individual services with HappyOrNot
Juvenes Oy
Päivi Jousmäki
Chief Executive Officer
How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores
Knox Community Hospital
Carson O’Neill
Operations Coordinator of Physician Services
Krakow Airport on Managing CX in the “Next Normal”
Krakow Airport
Lidl Finland collects 13 million insights in one year, driving customer satisfaction to new heights
Lidl Finland
Rosa Kurjenmäki
Junior Consultant – Sales
Using Passenger Feedback To Be The Best Airport
London Southend Airport
John Horn
Chief Operating Officer
Majoria Drugs’s Commitment to Exceptional Pharmacy Experiences
Majoria Drugs
Rhett Majoria
Co-Owner and Chief Pharmacist
Easy Access to Internal Feedback Channels Leads to Better HR
Milhouse Engineering & Construction, Inc.
Melanie Milhouse
Human Resource Manager
Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants
Mr. Greek
Jaymeen Patel
General Manager
The Correlation Between Customer Feedback Scores and Sales at Nectar Cannabis
Nectar Cannabis
Joe Ruhoff
Director of Retail Operations
Rocket® stores: fueling satisfaction, service, and loyalty across the west coast with HappyOrNot
Rocket
Bill Mullen
President of Retail
Establishing KPI’s for Growing Brand Salt + Smoke
Salt + Smoke
Tom Schmidt
Founder and Owner
San Francisco 49ers Leading with Real-Time Fan Feedback
San Francisco 49ers
Moon Javaid
Chief Strategy Officer
Using Passengers’ Perceptions to Manage Processes at Milan Airports
SEA Milan Airports
Giorgio Medici
Head of Customer Care Department
Shoe Station on Managing CX in the Next Normal
Shoe Station, Inc.
Randy Lambert
Director of Stores
Southern Alberta Institute of Technology Measuring their Student Experiences
Southern Alberta Institute of Technology
Marc Thususka
Director, Social Enterprise
How Technopolis Continually Builds a Better Lunch Experience
Technopolis
Laura Krusius
Head of Frontline Services
How United States Cold Storage Uses Truck Driver Happiness to Compete and Differentiate
United States Cold Storage
Keith Mowery
Vice President of Logistics
How UCHealth Used Actionable Data to Improve the Patient Experience
University of Colorado Hospital
Jake Mentele
Support Services Manager
How retailer XXL achieves high omnichannel customer satisfaction scores
XXL
Kenneth G. Sørensen
Operations and Business Development Manager
XXL increases online customer satisfaction by 30% with HappyOrNot insights
XXL
Leif Paulsen
Customer Service Specialist
Improving Client Success and Vendor Management at Top-tier Catering Company ZeroCater
ZeroCater
Arvind Stokes
Vice President of Operations
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