HappyOrNot B2B Case Studies & Customer Successes

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

World's largest airport operator makes 50 million passengers happier

AENA

Ricardo Campo

Passenger Experience and Facilitation Department

APS Bank boosts customer satisfaction score by 3 points with real-time feedback

APS Bank

Scott Lee Holloway

Voice of the Customer Manager

How Autogrill Belgium Improved CX & Increased Revenue in Its Airport Restaurants

Autogrill Belgium

Patrice Fievet

Marketing & Business Development Manager

Real-time Passenger Feedback to Improve the Security Experience at Belfast International Airport

Belfast International Airport

Nabeel Gill

Head of Security

Best-in-Class Customer Experience Reporting Selected for Best-in-Class Hospitality

Blue Water Development Corp.

Todd Burbage

Chief Executive Officer

Leading Australian healthcare provider elevates patient satisfaction scores by 20%+ with timely feedback

Capitol Health

Sueanne Burford

WA State Manager

How Cardiff and Vale University Health Board Listens to Patients to Provide Better Care

Cardiff and Vale University Health Board

Angela Hughes

Assistant Director of Patient Experience

Monitoring happiness during recovery helps the journey

Change Grow Live

Minesh Patel

Head of Services

Improving Catering Services in Universities and Colleges

Chartwells Higher Education

Courtney Hill

Director of Marketing

How Connolly SPAR uses customer feedback to be ahead of the competition

Connolly SPAR

Susan Connolly

Sales Director

How Cure 4 The Kids Uses Patient Feedback to Exceed Healthcare Industry Standard

Cure 4 The Kids Foundation

Katherine Salkanovic

Director of Patient Experience

Elevating the Passenger Experience at DFW International Airport

Dallas/Fort Worth International Airport

Ricky Griffin

Customer Relations Coordinator, Customer Experience

Increasing Community Engagement in Downtown Santa Monica

Downtown Santa Monica, Inc.

Nick Efron

Public Space Manager

How Dublin Airport Uses Real-Time Feedback to Improve the Passenger Journey

Dublin Airport

Jennifer Dandy

Performance Improvements Manager

Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service

ELKJØP

Morten Schwartzmann

Nordic Productivity Manager

Measuring fun at a major sports event

Finnish Ice Hockey Association

Jaakko Luumi

Chief Financial Officer and Deputy General Secretary

Improving experience at customer service points and child care centres

Georges River Council

Daniel Propoggia

Customer Service Coordinator

Using CX insights to make strategic decisions at Georges River Council

Georges River Council

Rebekah Schulz

Director of Community and Culture

Closing customer satisfaction gaps at cultural service points

Georges River Council

Rebekah Schulz

Director of Community and Culture

Georges River Council on Managing CX in the “Next Normal”

Georges River Council

How Elkjøp is perfecting their web store customer experience with real-time user feedback

Gigantti

Tommi Kortman

eCommerce Manager

Gym chain reaches 94% satisfaction score using AI-based feedback data

GOGO Fitness Center

Vuokko Kronqvist

Fitness Director

Good 2 Go Stores applying customer feedback to offer more clean, friendly, and fun experiences

Good 2 Go Stores

Geoff Given

Chief Operating Officer

Proven Track Record of High Patient Satisfaction Helps Sell Fertility Services

Hannam Fertility Centre

Colleen Taylor

Vice President of Operations

Turning Daily Feedback into a Better Passenger Experience at Heathrow Airport

Heathrow Airport

Creating the Ultimate Dining Experience with Real-time Customer Feedback at ISS

ISS

Sami Eriksson

Head Chef

How JACK & JONES gained 35% more satisfied customers in 6 months

JACK & JONES

Mika Puolimatka

Retail Operations Manager

Johnstone Supply elevates the B2B customer experience in HVACR wholesale industry

Johnstone Supply

Kevin Dier

Vice President of Business Development

Jono & Johno boosts customer satisfaction by 10% with real-time feedback solution

Jono & Johno

Jeff Muscat

Operations Manager

Juvenes develops more individual services with HappyOrNot

Juvenes Oy

Päivi Jousmäki

Chief Executive Officer

How Knox Community Hospital uses instant, quality feedback data to increase patient satisfaction scores

Knox Community Hospital

Carson O’Neill

Operations Coordinator of Physician Services

Krakow Airport on Managing CX in the “Next Normal”

Krakow Airport

Lidl Finland collects 13 million insights in one year, driving customer satisfaction to new heights

Lidl Finland

Rosa Kurjenmäki

Junior Consultant – Sales

Using Passenger Feedback To Be The Best Airport

London Southend Airport

John Horn

Chief Operating Officer

Majoria Drugs’s Commitment to Exceptional Pharmacy Experiences

Majoria Drugs

Rhett Majoria

Co-Owner and Chief Pharmacist

Easy Access to Internal Feedback Channels Leads to Better HR

Milhouse Engineering & Construction, Inc.

Melanie Milhouse

Human Resource Manager

Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants

Mr. Greek

Jaymeen Patel

General Manager

The Correlation Between Customer Feedback Scores and Sales at Nectar Cannabis

Nectar Cannabis

Joe Ruhoff

Director of Retail Operations

Rocket® stores: fueling satisfaction, service, and loyalty across the west coast with HappyOrNot

Rocket

Bill Mullen

President of Retail

Establishing KPI’s for Growing Brand Salt + Smoke

Salt + Smoke

Tom Schmidt

Founder and Owner

San Francisco 49ers Leading with Real-Time Fan Feedback

San Francisco 49ers

Moon Javaid

Chief Strategy Officer

Using Passengers’ Perceptions to Manage Processes at Milan Airports

SEA Milan Airports

Giorgio Medici

Head of Customer Care Department

Shoe Station on Managing CX in the Next Normal

Shoe Station, Inc.

Randy Lambert

Director of Stores

Southern Alberta Institute of Technology Measuring their Student Experiences

Southern Alberta Institute of Technology

Marc Thususka

Director, Social Enterprise

How Technopolis Continually Builds a Better Lunch Experience

Technopolis

Laura Krusius

Head of Frontline Services

How United States Cold Storage Uses Truck Driver Happiness to Compete and Differentiate

United States Cold Storage

Keith Mowery

Vice President of Logistics

How UCHealth Used Actionable Data to Improve the Patient Experience

University of Colorado Hospital

Jake Mentele

Support Services Manager

How retailer XXL achieves high omnichannel customer satisfaction scores

XXL

Kenneth G. Sørensen

Operations and Business Development Manager

XXL increases online customer satisfaction by 30% with HappyOrNot insights

XXL

Leif Paulsen

Customer Service Specialist

Improving Client Success and Vendor Management at Top-tier Catering Company ZeroCater

ZeroCater

Arvind Stokes

Vice President of Operations

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HappyOrNot B2B Case Studies & Customer Successes

Case Studies

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