Case Study: Cure 4 The Kids Foundation achieves a 95 patient happiness score, 2,000% more feedback and reduced wait times with HappyOrNot

How Cure 4 The Kids Uses Patient Feedback to Exceed Healthcare Industry Standard

Cure 4 The Kids Foundation, Nevada’s sole childhood cancer treatment center, needed a faster, more patient‑friendly way to collect experience feedback after a 75‑question mailed survey yielded only about 70 responses per month. They partnered with HappyOrNot and deployed Smiley Touch & Terminal solutions (later adding SmileyLink QR/mobile feedback) to gather quick, in‑moment input from patients, families, and staff.

HappyOrNot’s terminals and mobile links delivered real‑time data that exposed issues like wait times, restroom cleanliness, and pain management, prompting changes such as placing patients directly into exam rooms, adjusting numbing‑cream timing, and fixing workflow gaps. The result: monthly responses jumped from ~70 to 1,500 (over 2,000% increase), overall happy score rose to 95 (well above the 2020 Healthcare benchmark of 89 and within the top 20% of the industry), and wait times fell from 40–60 minutes to 10–45 minutes.

Cure 4 The Kids Foundation

Katherine Salkanovic

Director of Patient Experience