Case Study: Milhouse Engineering & Construction, Inc. achieves improved HR perception and real-time employee satisfaction monitoring with HappyOrNot

Easy Access to Internal Feedback Channels Leads to Better HR

Milhouse Engineering & Construction, Inc., a Chicago-based engineering and architecture firm, needed a better way to measure and improve employee satisfaction with HR services and internal online processes. To capture honest, anonymous input and get a continuous “pulse” on staff sentiment, they engaged HappyOrNot and implemented the Smiley Terminal and Web Smiley solution.

HappyOrNot placed Smiley Terminals in high-traffic office areas and added Web Smileys to Milhouse’s intranet so employees could give anonymous, real-time ratings and leave open comments; HR reviews daily, weekly and monthly trends and acts quickly on low scores. The outcome was clearer, actionable feedback, improved employee perception of the HR department, continuous monitoring of online services, and faster remediation of issues—enabling measurable improvements in HR service delivery.

Milhouse Engineering & Construction, Inc.

Melanie Milhouse

Human Resource Manager