Case Study: Majoria Drugs achieves dramatic increase in customer feedback and improved service with HappyOrNot Smiley Terminals

Majoria Drugs’s Commitment to Exceptional Pharmacy Experiences

Majoria Drugs, a family‑owned New Orleans pharmacy with two locations, struggled to gather actionable customer feedback using comment cards that yielded only five to ten responses per week. To fix this, they partnered with HappyOrNot and installed HappyOrNot’s Smiley Terminals in April 2016 to measure customer service more efficiently.

By using HappyOrNot Smiley Terminals, Majoria Drugs increased feedback to over 4,000 responses per month (about 500 per week), enabling daily, weekly and monthly analysis that pinpointed issues like staffing and peak‑time delays. HappyOrNot’s solution helped improve staff training, reduce employee stress, boost customer satisfaction and brand awareness, and produced measurable, actionable data Majoria now uses in meetings and public communications.

Majoria Drugs

Rhett Majoria

Co-Owner and Chief Pharmacist