Case Study: Chartwells Higher Education achieves continuous, fact-driven student feedback and improved dining services with HappyOrNot

Improving Catering Services in Universities and Colleges

Chartwells Higher Education, a leader in higher-education dining serving more than 290 colleges and universities, needed a reliable way to measure and improve student satisfaction with campus dining across many locations and times of day. To address this, Chartwells Higher Education partnered with HappyOrNot and deployed HappyOrNot Smiley Terminals to capture immediate, continuous feedback from students.

HappyOrNot’s Smiley Terminals and reporting tools gave Chartwells hourly satisfaction trends and location comparisons, enabling staff to spot problem times, test operational changes, and verify improvements in real time. Today nearly 100 campuses use the Smileys and Chartwells has collected over 4 million student responses, helping improve catering services, operations and decision-making—work supported by HappyOrNot’s data analysis and custom reports.

Chartwells Higher Education

Courtney Hill

Director of Marketing