Case Study: Mr. Greek achieves 90–95% customer satisfaction and rapid corrective action with HappyOrNot Smiley Terminals

Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants

Mr. Greek, the largest and fastest-growing Greek Mediterranean restaurant franchise in North America with 22 locations, faced the challenge of maintaining consistent, high-quality service during peak hours. To monitor guest experience hourly and pinpoint problems, Mr. Greek deployed HappyOrNot’s Smiley Terminal service in 2015, which revealed that 6% of responses during the 6–8pm peak were very negative and required immediate attention.

HappyOrNot’s Smiley Terminals and continuous reporting gave Mr. Greek actionable, hourly feedback that drove quick corrective actions—overlapping shifts, pairing experienced staff with newer employees, and rewarding top performers. As a result, Mr. Greek sustained customer satisfaction ratings between 90%–95%, reduced complaints, improved operational efficiency, and was able to see immediate improvements when changes were made using HappyOrNot data.

Mr. Greek

Jaymeen Patel

General Manager