Slack achieves human, scalable customer support and near-100% CSAT with Zendesk Messaging
Slack
Ali Rayl
Vice President of Global Customer Experience
B2B Case Studies Featuring Slack as the Customer
Explore case studies featuring Slack as the customer — learn how vendors and partners helped Slack solve real business challenges.
Slack is building the platform that connects teams with the apps, services, and resources they need to get work done. Launched in 2014, Slack is the fastest growing business application in history. Millions of people around the world use Slack to bring their teams together, make sense of their work, and drive their business forward.
Case Studies
Showing 26 Success Stories about Software and Services used by Slack
How Slack hired its way to a $27.7B exit
Slack
Stewart Butterfield
Chief Executive Officer
How Slack leverages Vitess to keep pace with ever-growing storage needs
Slack
Michael Demmer
Principal Engineer
Slack Promoting flexible working in CBD environments
Slack on automating its accounting and revenue operations
Slack
Jonathan Gan
Head of Revenue Accounting
Why Slack Ditched their Own Solution to Use Jira Integration+
Slack
Nick Matute
Technical Program Manager
Slack – 100% faster drafting with AXDRAFT document automation
Slack achieves global enterprise payments and automated billing in 15 countries with Stripe
Slack
Britt Jamison
Product Manager
Slack achieves deep Twitter sentiment and topic insights on its new logo with Awario
Slack achieves a faster, more efficient IPO and SEC reporting process with Workiva
Slack
Tyler Herb
Director of Corporate Accounting
Slack achieves streamlined SEC reporting and a single source of truth with Workiva
Slack
Taka Kawai
Director of Technical Accounting and SEC Reporting
Slack - Customer Case Study
Slack achieves always-human, sub-hour support at scale with Zendesk Talk
Slack
Ali Rayl
Vice President of Global Customer Experience
Slack achieves rapid scalability and enterprise-grade reliability with Amazon Web Services
Slack
Richard Crowley
Slack
Slack - Customer Case study
Lyft Gives Slack an Innovative Way to Provide Safe Transportation for Employees
Slack
Robby Kwok
VP of People
Slack - Customer Case Study
Slack - Customer Case Study
Slack
Mari Ju
Product Manager
Slack powers productivity for teams with high quality apps
Slack chose Zendesk Support as a tool they could scale with, and saw a 74% improvement in first response time after adoption
Slack
Ali Rayl
Vice President of Global Customer Experience
Slack - Customer Case Study
Slack
Ali Rayl
Vice President of Global Customer Experience
Slack - Customer Case Study
Slack achieves always-human, fast support at scale with Zendesk
Slack
Ali Rayl
Vice President of Global Customer Experience
Librato Helps Slack Keep Users Chatting
Slack
Richard Crowley
Slack
Slack - Customer Case Study
Slack - Customer Case Study
Slack
Shannon Tinkley
Product Designer
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