Service NSW - Customer Case Study
B2B Case Studies Featuring Service NSW as the Customer
Explore case studies featuring Service NSW as the customer — learn how vendors and partners helped Service NSW solve real business challenges.
Case Studies
Showing 18 Success Stories about Software and Services used by Service NSW
Planview replaced inefficient spreadsheets at Service NSW with a single source of truth for releases that is available 24/7/365
Service NSW
Jarrod Roberts
Release and Environment Manager
Service NSW achieves simplified data protection and compliance with Odaseva
Service NSW
Mark Pieterson
CRM Platform Manager
Service NSW Digitizes and Secures State Services with Flexible API Solution
Service NSW
Ben McMullen
CIO
Service NSW fortifies government teamwork with Slack
Service NSW
Katie McDermott
Executive Director, Digital Services
Service NSW achieves rapid crisis response and scalable remote services with Genesys Cloud CX
Service NSW
Paul Taylor
Customer Service Representative
Service NSW achieves 97% customer satisfaction and 7-minute average branch waits with Q-nomy's Customer Experience Solution
Service NSW
Glenn King
CEO
Service NSW - Customer Case Study
Service NSW - Customer Case Study
Service NSW achieves streamlined, automated approvals and integrated workflow management with ServiceNow
Service NSW achieves unified single sign-on and 66% increase in online transactions with Ping Identity
Service NSW
Ben McMullen
CIO
Service NSW Digitizes and Secures State Services with Flexible API Solution
Service NSW
Ben McMullen
CIO
Service NSW - Customer Case Study
Service NSW achieves faster customer service and 46% lower IT costs with Google Cloud Platform
Service NSW
Ben McMullen
CIO
Microsoft Services Premier Support enables mobility and social collaboration, increases user productivity for New South Wales Government functions
Service NSW
Jacqui McPherson
CIO
Service NSW achieves rapid mobility, collaboration and scalable rollouts with Microsoft Dynamics 365
Service NSW
Jacqui McPherson
CIO
Service NSW achieves one-stop digital delivery of 800+ state government services with MuleSoft
Service NSW
Ben McMullen
CIO
Service NSW achieves faster monthly major releases with Plutora Enterprise Release Management
Service NSW
Jarrod Roberts
Release and Environment Manager
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