Case Study: Service NSW improves self-service and reduces support tickets with Sajari's AI-powered search

Service NSW - Customer Case Study

Service NSW, a government agency, partnered with the search technology vendor Sajari to improve its digital customer service. The challenge was to help residents quickly find accurate answers to their questions online, thereby reducing the load on its support channels and improving the overall user experience.

By implementing Sajari's AI-powered search algorithm, Service NSW was able to deliver highly relevant and useful search results to its citizens. This solution successfully enabled more users to self-serve answers on the website, which created a more enjoyable experience and led to a measurable reduction in customer support tickets.

Service NSW