Case Study: Service NSW achieves simplified data protection and compliance with Odaseva

Odaseva Helps Service NSW Simplify Complexity

Service NSW, the single point of contact for many New South Wales government services, faced complex data models, strict regulatory retention requirements (including 2, 5, 7 and 10‑year retention windows) and the loss of Salesforce’s native backup offering. To ensure business continuity, automate cold storage as records hit retention periods, and meet compliance for sensitive assets such as grant financials, Service NSW selected Odaseva as their Salesforce data protection and security solution.

Odaseva implemented an enterprise backup and restore plan with a user-friendly dashboard, daily reports, instant alerts, and a Sydney-based services team to tailor retention policies and workflows. The result was a shift from actively managing backups to simply monitoring daily reports, a holistic approach to retention across Salesforce orgs, regular recovery exercises to prove restoration capability, and renewed confidence that Service NSW can meet compliance and quickly recover critical data.

Service NSW

Mark Pieterson

CRM Platform Manager