Case Study: Service NSW achieves greater mobility and productivity with Microsoft Services Premier Support

Microsoft Services Premier Support enables mobility and social collaboration, increases user productivity for New South Wales Government functions

Service NSW, an Australian government agency serving over 7 million residents, was tasked with creating a one-stop shop for citizen services. The challenge was to build this agile, technology-fueled startup model with a small IT team and an extremely short timeframe. To meet its goals for mobility, collaboration, and productivity, Service NSW engaged Microsoft Corporation and its Microsoft Services Premier Support and Cloud Vantage Services.

Microsoft provided expertise and on-demand resources to design and deploy a new IT infrastructure. The solution included migrating the head office to Office 365, deploying Surface Pro devices, and upgrading systems to Windows 8. This partnership enabled a rapid, risk-averse rollout, resulting in significant productivity gains, system availability of 99.9%, and customer satisfaction scores averaging 99%. The engagement gave Service NSW the flexible technological foundation needed for its continued expansion.

Service NSW

Jacqui McPherson

CIO