Case Study: Service NSW transforms citizen services with Broadcom's CA API Gateway

Service NSW Digitizes and Secures State Services with Flexible API Solution

Service NSW, a government agency providing public services, faced the challenge of securely and seamlessly integrating numerous digital services and platforms for its citizens. To address this, they partnered with vendor Broadcom, utilizing the CA API Gateway solution to build a secure foundation for their digital strategy.

Broadcom's solution, implemented by their partner Versent, involved creating an API gateway to integrate multiple government departments and systems. This enabled Service NSW to rapidly provision services, leading to a significant increase in digital transactions from 30% to 50% and providing cost efficiencies by allowing agencies to re-use existing APIs.

Service NSW

Ben McMullen

CIO