Case Study: Service NSW improves release management with Planview

Planview replaced inefficient spreadsheets at Service NSW with a single source of truth for releases that is available 24/7/365

Service NSW, an award-winning initiative of the New South Wales state government, needed a better way to manage increasingly complex release cycles across multiple integrated environments. Its teams were relying on spreadsheets and emails, which made it difficult to maintain a clear, timely view of release activity while supporting a growing number of government agencies and monthly major releases. Service NSW chose Planview, then known as Plutora, for release management because it better fit their needs than competing options.

Planview implemented a cloud-based Release Management solution that gave Service NSW a single source of truth for releases, deployment plans, and test environments, available 24/7. The result was improved productivity, smoother approvals and planning, and faster delivery of major releases every month. Service NSW reported that the solution was easy to implement with no technical issues and helped the team deliver faster than similar-priced software.

Service NSW

Jarrod Roberts

Release and Environment Manager