How Koala keeps customers surprised and delighted with thanks to their support team
Koala
Ben Cadenel
Koala
Koala
Case Studies
Showing 14 Koala Customer Success Stories
Koala - Customer Case Study
Koala went headless to become faster, more flexible, and customize its customer experience
Koala
Richard Bremner
Head of Technology
Koala went headless to become faster, more flexible, and customize its customer experience
Koala
Richard Bremner
Head of Technology
commercetools wins Koala Sleep and bucks the COVID trend to close a solid first year in Australia
Koala
Geoff Kwan
VP, Digital Product and Technology
With always-on competitive monitoring, Koala reduced cost per acquisition by 45%
Koala
Janet Ranola
Paid Media Manager, Search & Programmatic
Effective influencer marketing strategy that saw ROAS impact of over 10,000%
Koala - Customer Case Study
Elevating brand love and campaign performance by optimizing creative for the TikTok community
Koala
Sally P.
Director, Media and Performance Marketing
After Hours Email and Chat Support Powering 70%+ NPS
Koala
Ben Cadenel
Customer Service Manager
Koala Integrates its Developer Tools with AWS to Improve the Customer Experience
Koala
Andrew Sladen
Director of Engineering
Putting customer experience front and center DoiT helps Koala provide an optimal digital journey
Koala
Andrew Sladen
Director of Software Engineering
Driving Performance Through Video Ads That Are Easy to Create and Iterate On-The-Go
Koala
Isabelle Zonderland
Paid Media Manager
How Koala transitioned from start-up to scale-up
Koala
Scott Shillinglaw
Senior Digital Product Manager
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