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Visit WebsiteHow 99designs by Vista reduced first response time by 17% and handles 2,900+ conversations per month
99designs
Jessica Warren
Global Support Manager
Influx
Influx is the global leader in ‘Support as a Service,’ elastic, pay-as-you-go support teams. They provides consistent, high quality customer service in a simple month to month format. Brands and tech companies work with them to make their support teams fast and flexible, while maintaining standards. They call this support ops on demand.
Case Studies
Showing 35 Influx Customer Success Stories
How AKKO achieved a 142% ticket increase with after-hours coverage via live chat and email
AKKO
Max Wachman
CX Senior Manager
How Animalhouse Fitness maintains inbox zero, resolving 3000+ tickets per month
AnimalHouse Fitness
Evan Gubera
Co-Founder
100% customer support in 6 languages across 7 platforms
Asana Rebel
Pascal Klein
Co-Founder
Mobile app with 30 million global users improves CSAT from 90% to 94%
Audiobook App Company
How Bearpaw manages a 2x seasonal ticket spike with a 91% CSAT
Bearpaw
Colin Pinelli
eCommerce Operations Manager
How Biteable provides 24/7 coverage with 2- minute resolution time and 90% CSAT
Biteable
Emily Howman
Customer Service Manager
How Blenders delivers 24/7 dedicated support and burst coverage for 20,000 tickets
Blenders Eyewear
Lexi Horn
Director of Customer Success
How Bonobo Labs delivers fast app support and bug reporting for iOS, 24/7
Bonobo
Ben Hamey
Founder
How Brand Access maintains 95+% CSAT handling over 8,500 tickets/month
Brand Access
Alexandra Leone
Customer Success Manager
How CASELY improved first response time by 10x while experiencing 16,954% growth
Casely
Laurin Thompke
Head of Customer Support
How ClassPass managed the Q1 scale up with 76 agents resolving 250K+ tickets per month
ClassPass
Shannon Vilmin
Vendor Operations Specialist
How ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally
ettitude
Sean Roche
Operations and Logistics Manager
Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog
Fintech Company
How Full Focus reduced 48hr response time by 6x while growing 300+%
Full Focus
Natalie Fockel
Director of Customer Experience
Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support
Helix Sleep
Zachary Gentry
Customer Experience
JS Group Six brands, one streamlined customer service solution
JS Group
Kristina W.
JS Group
How Karbon delivers 24/7 customer support worldwide with 80+% CSAT
Karbon
Andi Ancheta
VP of Customer Success
After Hours Email and Chat Support Powering 70%+ NPS
Koala
Ben Cadenel
Customer Service Manager
Handling 8000 calls per week while achieving a 94% CSAT
Leading Healthcare Marketplace
Marketplace unlocks $1.6 million in new revenue with on demand sales agents
Leading US-Based Industrial Firm
Light My Bricks earns 5-star reviews from over 92% of their customers
Light My Bricks
Mel Wright
Light My Bricks
How Linktree offers 24/7 coverage in 5 languages while maintaining a 93% CSAT
Linktree
Dane Burgess
Head of Customer Support
How Manly Bands offers 24/7 coverage with 2- minute FRT on 4,000+ tickets/month
Manly Bands
Michelle Luchese
Co-Founder
Meshki launches ethical 24/7, near-shore service model with Influx & achieves 95% CSAT
Meshki
Isaac Byers
Customer Service Manager
How Motor Trend delivers 24/7 omnichannel support with 2X burst coverage
Motor Trend on Demand
Erin Sprinkle
Head of Customer Experience
Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days with 2 dedicated agents
Roller Skates eCommerce Company
How Saturn solved a 15,600+ ticket backlog with 24/7 coverage
Saturn
Denali Tietjen
Head of Operations
How Sendle managed seasonal support to triage 27k+ conversations per month with 2x scale-up capacity
Sendle
Angela Trinidad
Customer Service Team Lead
How Spoonflower managed seasonal spikes with a 91% CSAT and a 1-minute FRT for chat
Spoonflower
Molly Coleman Graven
Customer Service Supervisor
8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls
Summer Camps Service Provider
Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support
Suntransfers
Anna Perez
Customer Service Manager
How Threadless resolved a 2800+ seasonal backlog with a consistent 92%+ CSAT
Threadless
Brianne Henderlong
Community Experience Director
Tipsy Elves scales support by 5x during peak season with 92% CSAT
Tipsy Elves
Stefani
Customer Service Manager
Instant live chat support with a 94% customer feedback rating
Winkl
Genevieve Macleod
Customer Experience Manager
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