Influx B2B Case Studies & Customer Successes

Influx is the global leader in ‘Support as a Service,’ elastic, pay-as-you-go support teams. They provides consistent, high quality customer service in a simple month to month format. Brands and tech companies work with them to make their support teams fast and flexible, while maintaining standards. They call this support ops on demand.

99designs reduces first response time and scales support with Influx

99designs

Jessica Warren

Global Support Manager

99designs by Vista builds a consistent remote support team with Influx

99designs by Vista

AKKO achieves after-hours support for 142% ticket spikes with Influx

AKKO

AKKO achieves after-hours support coverage for 142% ticket spikes with Influx

AKKO

Max Wachman

CX Senior Manager

AnimalHouse Fitness maintains inbox zero with Influx

AnimalHouse Fitness

AnimalHouse Fitness maintains inbox zero and resolves 3,000+ tickets per month with Influx

AnimalHouse Fitness

Evan Gubera

Co-Founder

Asana Rebel scales 100% multilingual customer support with Influx

Asana Rebel

Asana Rebel scales multilingual customer support with Influx

Asana Rebel

Pascal Klein

Co-Founder

audiobook app company boosts CSAT and cuts first response time with Influx

Audiobook App Company

Bearpaw achieves 91% CSAT and scales seasonal support with Influx

Bearpaw

Colin Pinelli

eCommerce Operations Manager

Bearpaw handles 2x seasonal support spikes with Influx

Bearpaw

Biteable achieves 24/7 support with 2-minute resolution times and 90% CSAT with Influx

Biteable

Biteable achieves 24/7 support, 2-minute resolution times, and 90% CSAT with Influx

Biteable

Emily Howman

Customer Service Manager

Blenders Eyewear scales global customer support with Influx

Blenders Eyewear

Blenders Eyewear achieves 24/7 support and burst ticket coverage with Influx

Blenders Eyewear

Lexi Horn

Director of Customer Success

Bonobo achieves 24/7 app support and faster bug resolution with Influx

Bonobo

Ben Hamey

Founder

Brand Access achieves 95%+ CSAT while handling 8,500+ tickets per month with Influx

Brand Access

Alexandra Leone

Customer Success Manager

Brand Access achieves 95%+ CSAT for 8,500+ monthly tickets with Influx

Brand Access

CASELY improves response times and customer reviews with Influx

Casely

Laurin Thompke

Head of Customer Support

CASELY improves response times and product ratings with Influx

Casely

ClassPass scales customer support and clears a 11,000-ticket backlog with Influx

ClassPass

Shannon Vilmin

Vendor Operations Specialist

ClassPass achieves 24/7 global member support with Influx

ClassPass

Clipboard Health achieves scalable 24/7 support with Influx

Clipboard Health

ettitude achieves flexible 24/7 eCommerce support with Influx

ettitude

Sean Roche

Operations and Logistics Manager

a fintech company clears a 3,000+ ticket backlog with Influx Support as a Service

Fintech Company

Florence Marine X achieves premium, fast customer support with Influx

Florence Marine X

Full Focus reduces response times and scales support with Influx

Full Focus

Natalie Fockel

Director of Customer Experience

Helix Sleep clears a 2,000-ticket backlog and scales seasonal support with Influx

Helix Sleep

Helix Sleep clears a 2,000-ticket backlog with Influx

Helix Sleep

Zachary Gentry

Customer Experience

JS Group streamlines six-brand customer support with Influx

JS Group

Kristina W.

JS Group

Karbon achieves 24/7 global support and 80%+ CSAT with Influx

Karbon

Karbon delivers 24/7 global customer support with Influx

Karbon

Andi Ancheta

VP of Customer Success

Koala achieves 70%+ NPS with Influx after-hours email and chat support

Koala

Ben Cadenel

Customer Service Manager

Koh achieves 86% CSAT with Influx

Koh

a leading healthcare marketplace handles 8,000 weekly calls and achieves 94% CSAT with Influx

Leading Healthcare Marketplace

a leading US-based industrial firm generates $1.6 million in new revenue with Influx

Leading US-Based Industrial Firm

Light My Bricks achieves 95% CSAT with Influx support as a service

Light My Bricks

Mel Wright

Light My Bricks

Light My Bricks achieves 95%+ CSAT and 5-star reviews with Influx

Light My Bricks

Linktree achieves 93% CSAT and fast global support with Influx

Linktree

Linktree achieves 24/7 multilingual customer support with Influx

Linktree

Dane Burgess

Head of Customer Support

Manly Bands achieves 24/7 fast customer support with Influx

Manly Bands

Michelle Luchese

Co-Founder

Manly Bands achieves two-minute live chat response times with Influx

Manly Bands

Melinda Maria achieves 96% CSAT and sub-3-minute live chat with Influx

Melinda Maria

Meshki achieves 95% CSAT with Influx’s ethical 24/7 customer support

Meshki

Meshki Achieves 95% CSAT with Influx

Meshki

Isaac Byers

Customer Service Manager

Motor Trend On Demand achieves 24/7 omnichannel support with Influx

Motor Trend on Demand

Erin Sprinkle

Head of Customer Experience

MotorTrend Group achieves 24/7 omnichannel support and 2x burst coverage with Influx

MotorTrend Group

ResetSmile clears support backlog and handles call spikes with Influx

ResetSmile

Roller Skates eCommerce Company clears 2,300-ticket backlog in 10 days with Influx

Roller Skates eCommerce Company

Saturn solves a 15,696-ticket backlog with Influx

Saturn

Denali Tietjen

Head of Operations

Saturn clears 15,600+ tickets and scales 24/7 support with Influx

Saturn

Sendle resolves 27,000+ conversations per month with Influx

Sendle

Sendle achieves 27k+ monthly support resolutions with Influx

Sendle

Angela Trinidad

Customer Service Team Lead

Spoonflower achieves 91% CSAT and 1-minute chat response times with Influx

Spoonflower

Molly Coleman Graven

Customer Service Supervisor

Spoonflower achieves 91% CSAT on 3,200+ monthly tickets with Influx

Spoonflower

a summer camps service provider achieves 56% fewer missed calls with Influx

Summer Camps Service Provider

Suntransfers achieves 24/7 multilingual customer support and faster response times with Influx

Suntransfers

Suntransfers achieves 90% CSAT and 5-star reviews with Influx

Suntransfers

Anna Perez

Customer Service Manager

Threadless resolves a 2800+ ticket backlog and maintains 92%+ CSAT with Influx

Threadless

Brianne Henderlong

Community Experience Director

Threadless resolves 2,800+ seasonal backlog with 92%+ CSAT with Influx

Threadless

Tipsy Elves scales support 5x and achieves 92% CSAT with Influx

Tipsy Elves

Stefani

Customer Service Manager

Tipsy Elves scales support 5x and maintains 92% CSAT with Influx

Tipsy Elves

WelleCo achieves 90%+ automation and faster CX with Influx AI Agent Management

WelleCo

Winkl achieves 94% customer feedback ratings with Influx

Winkl

Genevieve Macleod

Customer Experience Manager

YAZIO scales multilingual support and boosts CSAT with Influx

YAZIO

No matching case studies

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