Influx B2B Case Studies & Customer Successes

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Influx is the global leader in ‘Support as a Service,’ elastic, pay-as-you-go support teams. They provides consistent, high quality customer service in a simple month to month format. Brands and tech companies work with them to make their support teams fast and flexible, while maintaining standards. They call this support ops on demand.

Case Studies

Showing 35 Influx Customer Success Stories

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99designs reduces first response time and scales support with Influx

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AKKO achieves after-hours support coverage for 142% ticket spikes with Influx

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AnimalHouse Fitness maintains inbox zero and resolves 3,000+ tickets per month with Influx

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Asana Rebel scales multilingual customer support with Influx

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audiobook app company boosts CSAT and cuts first response time with Influx

Bearpaw achieves 91% CSAT and scales seasonal support with Influx

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Biteable achieves 24/7 support, 2-minute resolution times, and 90% CSAT with Influx

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Blenders Eyewear achieves 24/7 support and burst ticket coverage with Influx

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Bonobo achieves 24/7 app support and faster bug resolution with Influx

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Brand Access achieves 95%+ CSAT while handling 8,500+ tickets per month with Influx

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CASELY improves response times and customer reviews with Influx

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ClassPass scales customer support and clears a 11,000-ticket backlog with Influx

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ettitude achieves flexible 24/7 eCommerce support with Influx

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a fintech company clears a 3,000+ ticket backlog with Influx Support as a Service

Full Focus reduces response times and scales support with Influx

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Helix Sleep clears a 2,000-ticket backlog with Influx

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JS Group streamlines six-brand customer support with Influx

Karbon delivers 24/7 global customer support with Influx

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Koala achieves 70%+ NPS with Influx after-hours email and chat support

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a leading healthcare marketplace handles 8,000 weekly calls and achieves 94% CSAT with Influx

a leading US-based industrial firm generates $1.6 million in new revenue with Influx

Light My Bricks achieves 95% CSAT with Influx support as a service

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Linktree achieves 24/7 multilingual customer support with Influx

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Manly Bands achieves 24/7 fast customer support with Influx

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Meshki Achieves 95% CSAT with Influx

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Motor Trend On Demand achieves 24/7 omnichannel support with Influx

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Roller Skates eCommerce Company clears 2,300-ticket backlog in 10 days with Influx

Saturn solves a 15,696-ticket backlog with Influx

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Sendle achieves 27k+ monthly support resolutions with Influx

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Spoonflower achieves 91% CSAT and 1-minute chat response times with Influx

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a summer camps service provider achieves 56% fewer missed calls with Influx

Suntransfers achieves 90% CSAT and 5-star reviews with Influx

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Threadless resolves a 2800+ ticket backlog and maintains 92%+ CSAT with Influx

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Tipsy Elves scales support 5x and achieves 92% CSAT with Influx

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Winkl achieves 94% customer feedback ratings with Influx

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