Case Study: Suntransfers achieves 90% CSAT and 5-star reviews with Influx

Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support

Suntransfers, a leading online provider of private airport transfer services, needed a reliable way to deliver fast, multilingual customer support across a global customer base while keeping up with seasonal demand. The company partnered with Influx to strengthen its tier 1 support operations for inquiries, reservations, complaints, and travel assistance.

Influx provided a 24/7 team of 10 voice-capable agents plus 2 contingency agents, along with recruitment, training, and management, and the setup scaled to 30+ agents during peak season. The results included 90% CSAT, 5-star reviews from over 77% of customers, and a 30-second live chat first response time, helping Suntransfers improve service while focusing on growth.

Suntransfers

Anna Perez

Customer Service Manager