Case Study: Saturn solves a 15,696-ticket backlog with Influx

How Saturn solved a 15,600+ ticket backlog with 24/7 coverage

Saturn, a time-based social network and calendar app for high school students, was growing quickly as it expanded to more schools across the U.S. To keep up with rising support demand and let its core team focus on product growth, Saturn brought in Influx for customer support, including email tickets, SMS and in-app messaging, and back office data entry.

Influx first built a 5-agent support team and then scaled it to 22 agents, including dedicated Zendesk coverage, seasonal back-to-school support, and help with Saturn’s switch to Zendesk. Influx resolved a 15,696-ticket backlog and provided 24/7 coverage, helping Saturn grow its support operations while freeing the internal team to focus on the app.

Saturn

Denali Tietjen

Head of Operations