Case Study: Asana Rebel scales multilingual customer support with Influx

100% customer support in 6 languages across 7 platforms

Asana Rebel is a healthy lifestyle app with a rapidly growing user base, and when demand surged in 2020 its customer support inbox grew from around 1,000 to more than 8,000 tickets per month. The company needed help extending weekend English support and maintaining service quality as volume increased, so it turned to Influx for dedicated customer support coverage.

Influx provided an 8-person dedicated agent team delivering 8/5 multi-channel, multi-platform support across Zendesk, Recurly, the Asana Rebel app, Google Play Console, CMS, App Follow, and Stripe in six languages. The solution now handles 100% of the support inbox, resolves 8,000+ tickets per month, and achieves a 24-hour response time while also managing bug reporting and feedback for the development team.

Asana Rebel

Pascal Klein

Co-Founder