Case Study: Bonobo achieves 24/7 app support and faster bug resolution with Influx

How Bonobo Labs delivers fast app support and bug reporting for iOS, 24/7

Bonobo Labs, the exclusive app developer for Moleskine, needed a scalable way to provide 24/7 support and bug triage as it launched new partnerships. Its internal team had been handling all support tickets, but that approach no longer fit its growth, so it turned to Influx for Tier 1 and 2 support and bug reporting for its iOS apps.

With Influx, Bonobo outsourced more than 70% of its support operation and QA, freeing its internal developers to focus on building new products. The results included 1,000+ resolutions per month and a 67% first-response resolution rate, helping Bonobo respond and fix iOS issues quickly around the clock.

Bonobo

Ben Hamey

Founder