Case Study: Manly Bands achieves 24/7 fast customer support with Influx

How Manly Bands offers 24/7 coverage with 2- minute FRT on 4,000+ tickets/month

Manly Bands, a men’s wedding band retailer, needed help delivering thoughtful, fast customer support around the clock as their business grew. They partnered with Influx for Support as a Service to improve response times, coverage, and customer experience across email and live chat.

Influx provided 13 agents across three regions with 24/7 multichannel support, helping Manly Bands achieve a 2-minute first response time for chat, handle 4,000+ responses per month, and keep the inbox at zero by the end of each shift. The partnership also improved response accuracy and productivity, supported holiday coverage, and helped drive positive customer reviews and referrals.

Manly Bands

Michelle Luchese

Co-Founder