Case Study: a summer camps service provider achieves 56% fewer missed calls with Influx

8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls

Summer Camps Service Provider, an online platform used by summer camps, needed to scale customer support during peak season when ticket volumes spiked to around 5,000 tickets per month. They turned to Influx for help handling voice, email, and in-app support so their internal team could stay focused on the business.

Influx quickly ramped the team from one dedicated agent to eight during the May-to-August busy season, providing 12-hour U.S. coverage, 7 days a week. This resulted in an 11% increase in CSAT, inbox zero each week, and a 56% decrease in missed calls, before scaling back down to two agents after summer.