Case Study: Light My Bricks achieves 95% CSAT with Influx support as a service

Light My Bricks earns 5-star reviews from over 92% of their customers

Light My Bricks, an Australian eCommerce company that sells LEGO®-compatible lighting kits worldwide, needed a reliable way to provide responsive customer support across multiple regions and busy sales periods. They partnered with Influx for a Support as a Service solution covering live chat and email, helping them manage customer questions about products, refunds, shipping, fees, and technical issues.

Influx set up a flexible team of six agents, including dedicated, part-time, and contingency support, with 16/7 coverage and full management, training, and reporting included. The result was a 4.7 TrustScore on Trustpilot with over 92% of reviews at 5 stars, 95% CSAT, under 2 minutes first response time for live chat, and under 4 hours for email, showing the strong impact Influx had on customer service.

Light My Bricks

Mel Wright

Light My Bricks