Case Study: AnimalHouse Fitness maintains inbox zero and resolves 3,000+ tickets per month with Influx

How Animalhouse Fitness maintains inbox zero, resolving 3000+ tickets per month

AnimalHouse Fitness, the brand behind MonkeyFeet and other innovative fitness products, partnered with Influx when its two co-founders were still handling all customer support themselves. They needed help managing a growing volume of inquiries across email and social media, including returns, shipping, exchanges, and common FAQs.

Influx built a scalable support operation using dedicated agents and coverage through Gorgias, email, and social media, starting with one agent and expanding to three. The team helped AnimalHouse Fitness maintain inbox zero, resolve 3,000+ tickets per month, and keep average first response time under 12 hours, even during peak season like Black Friday and Cyber Monday.

AnimalHouse Fitness

Evan Gubera

Co-Founder