Case Study: Koala achieves faster, more flexible customer experiences with Shopify Plus

Koala went headless to become faster, more flexible, and customize its customer experience

Koala, an Australian home goods company, was built on Shopify Plus but needed a faster, more flexible website to stand out in a competitive market. Their challenge was that frequent content updates were gated behind engineers, which slowed down their ability to customize the customer experience and make rapid changes to their online storefront.

Shopify Plus provided the back-end for a headless commerce solution, integrating with a third-party CMS and a progressive web app (PWA). This decoupled approach allowed Koala's content and engineering teams to work independently, dramatically increasing deployment speed. The results were significant: the development team delivered solutions three times faster, site response times improved by moving API calls to the server, and the company gained the flexibility to quickly launch new pages like a sustainability section without any site downtime.

Koala

Richard Bremner

Head of Technology