Case Study: Koala achieves global scalability and flexible headless commerce with commercetools

commercetools wins Koala Sleep and bucks the COVID trend to close a solid first year in Australia

Koala, a leading Australian furniture retailer, needed a more flexible, scalable e-commerce platform to support rapid growth and global expansion while improving its end-to-end customer experience. Koala selected commercetools’ cloud-native, headless, API-first commerce platform (with microservices architecture, GraphQL and API extensions) to replace its legacy stack and provide the modularity and extensibility it required.

commercetools implemented a headless, microservices-based solution tightly integrated with Koala’s infrastructure, delivering improved scalability, uptime and data-model flexibility so Koala could accelerate product expansion and meet growth targets. The deployment helped Koala create a class-leading ecommerce experience and contributed to commercetools’ solid first year in Australia—bolstered by a Sydney data centre and additional retail wins such as Kmart and Cargo Crew.

Koala

Geoff Kwan

VP, Digital Product and Technology