iQor B2B Case Studies & Customer Successes

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iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, they partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.

Case Studies

Showing 22 iQor Customer Success Stories

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a prominent auto finance company achieves higher NPS and fewer loan servicing errors with iQor BPO process management

Commercial and Consumer Technology Brand achieves better customer experience and earnings with iQor

Consumer Financial Protection Bureau achieves compliant, analytics-driven recovery with iQor

a Fortune 500 energy provider achieves record-low agent attrition with iQor

a global business solutions provider improves B2B revenue management with iQor

a global communications provider eliminates a $30 million cash application backlog with iQor

Global Electronics Giant achieves faster repairs and stronger brand loyalty with iQor integrated support services

a global gaming leader achieves 200% moderation team growth with iQor

an industry-leading data company boosts sales efficiency and exceeds revenue goals with iQor

J.D. Power & Associates boosts customer loyalty and retention with iQor customer care

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Jabil achieves seamless global device support with iQor

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Largest Pest Control Company achieves real-time reporting and faster KPI response with iQor and QeyMetrics

Leading Cable Company improves root cause analysis and resolves field issues faster with iQor QeyMetrics

a leading financial services provider achieves rapid high-performance customer care outsourcing with iQor

a leading healthcare SaaS company achieves a $3M pipeline and 242% ROI with iQor

a leading home services provider boosts sales and retention with iQor

a leading quick-service restaurant brand reduces wait times and costs with iQor's Agentic AI

a leading SaaS provider builds a scalable sales engine with iQor

a leading U.S.-based credit card issuer lowers wait times and boosts CSAT with iQor's IVR-to-Chat solution

a multinational retailer boosts driver delivery performance with iQor

a leading U.S. airline achieves 105% NPS growth with iQor concierge program

U.S.-Based Air Carrier achieves faster, more efficient digital support with iQor

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