Case Study: a global gaming leader achieves 200% moderation team growth with iQor

Global Gaming Leader scales moderation 200% with iQor

A global gaming leader needed a content moderation partner to help safeguard its online community and support its strategic global expansion. The challenge was to master complex safety policies, exceed strict KPIs, and build a resilient team. They partnered with the vendor iQor for this service.

iQor built a resilient, multilingual team with a people-first culture, utilizing a train-the-trainer model to launch sites in Colombia and the Philippines. They implemented a robust QA process, achieving full scoring independence within 90 days. The results included 200% headcount growth in 12 months, efficiency that was 38% higher than the target, and an exceptional voluntary attrition rate of just 2%. This success led to a significant expansion of iQor's role as a trusted partner for the client.