Case Study: a global communications provider eliminates a $30 million cash application backlog with iQor

Global Communications Provider eliminates $30M payment backlog with iQor

A major global communications provider faced a significant challenge with its back office cash application process, resulting in a $30 million backlog of unallocated payments. The company partnered with vendor iQor to leverage its outsourced cash application and accounts receivable management services to resolve this issue and improve operational efficiency.

iQor implemented a multifaceted solution that included leveraging its web-based technology for automation, developing standardized procedures, and providing transparent monitoring and reporting. This approach eliminated the entire $30 million backlog, achieving a 99.9% exception reduction. iQor also met 100% of service level agreements for turnaround time and quality, ultimately improving cash flow and strengthening the client's B2B customer relationships.