Case Study: Jabil achieves seamless global device support with iQor

In Dramatic Expansion into Devices, World Software Leader Partners with iQor

Jabil partnered with iQor as its hardware/software business expanded from gaming devices into laptops, tablets, smartphones, and wearables. The growth created a complex global after-sales challenge, with fragmented support networks struggling to handle warranty exchanges, repairs, returns, and customer service across more than 60 countries.

iQor implemented a consolidated worldwide aftermarket support solution spanning warranty exchange, retail returns processing, repair, liquidation, walk-in centers, and inventory management across regions. With strategically located service hubs and local logistics partnerships, iQor helped improve customer experience, reduce costs and no-fault-found rates, increase recovery value, and drive a more than 2,000% increase in return efficiency, while scaling to process more than 5 million units annually.

Jabil