Case Study: Global Electronics Giant achieves faster repairs and stronger brand loyalty with iQor integrated support services

How iQor’s Integrated Services Saves Product and Builds Brand Loyalty for Global Electronics Giant

Global Electronics Giant, one of the world’s largest technology companies, needed a better way to manage European post-sale support for consumer electronics. The company was looking for a partner that could improve the customer experience, reduce churn, and handle repairs more efficiently across countries and channels. It turned to iQor for integrated customer care and repair services.

iQor implemented a seamless Collect and Repair (CAR) solution centered at its Bydgoszcz, Poland facility, combining customer support, diagnostics, repair, refurbishing, recycling, and fulfillment under one roof. The result was a faster and more satisfying service experience, with 95% of returns resolved the first time and average turnaround of less than 10 days. iQor also supported 13 languages, processed millions of repairs and interactions across its global network, and used 3D printing to extend product life and reduce repair costs and waste.