Case Study: a leading home services provider boosts sales and retention with iQor

a leading home services provider boosts sales conversions by 43% with iQor

The customer, a leading home services provider, faced the challenge of scaling its operations rapidly without sacrificing service quality, sales performance, or customer retention. To accelerate growth across its 35+ business lines, it needed to improve sales conversions and agent proficiency quickly. The vendor iQor was engaged to address these challenges.

iQor implemented an AI-enabled customer experience ecosystem that included AI-powered recruiting, simulated sales training, and predictive analytics. This solution provided 24/7 bilingual omnichannel support and optimized workforce management. As a result, iQor helped the client achieve a 43% increase in sales conversions, a 50% faster speed to agent efficiency, and over $1 million in annual revenue growth.