Case Study: Consumer Financial Protection Bureau achieves compliant, analytics-driven recovery with iQor

Accounts Receivable Management 3rd Party Recovery

The Consumer Financial Protection Bureau (CFPB) operates in an environment of increasing scrutiny around debt collection, where compliance, consumer satisfaction, and recovery performance all have to work together. To address these challenges, CFPB worked with iQor’s accounts receivable management and third-party recovery services to support late-stage delinquency handling under strict regulatory expectations.

iQor implemented a compliance-focused recovery solution built on embedded rules, centralized controls, analytics, and 100% call and screen recording. Using tools such as Qorus, QeyMetrics, and Qatch, iQor helped ensure regulatory adherence while maintaining a customer-care approach to collections. The case study highlights measurable impact including up to 55% cost savings through offshore transfer-agent support, full audit readiness, and improved visibility into collection performance and compliance.