Case Study: Commercial and Consumer Technology Brand achieves better customer experience and earnings with iQor

How iQor Elevated Customer Experience and Earnings for a Major Computing Manufacturer

Commercial and Consumer Technology Brand, a major European computing manufacturer, needed a reliable way to secure parts for replacement, refurbishment, and repair across multiple countries while maintaining a consistent customer experience. The company faced complex regional regulations, service-level expectations, and the challenge of supporting repair operations efficiently in markets such as Turkey, Russia, and across Europe and Asia. iQor provided product support services, including spare parts fulfillment, repair diagnostics, parts procurement, distribution planning, and supply chain management.

iQor implemented a centralized “mega-hub” strategy through its Hungary facility and regional outsourced service model, assuming inventory risk and costs while managing parts, repairs, and return-to-vendor logistics. The result was faster rollout in as little as three to six months, improved customs performance in Russia with 95% of needed parts clearing in 48 hours or less, and a successful turnaround in Turkey that earned all consumer repair business and led to a branded Total Care Center in Istanbul. iQor also helped the customer achieve service excellence recognition and significantly improved KPIs and customer experience across 20 countries.