Case Study: a leading quick-service restaurant brand reduces wait times and costs with iQor's Agentic AI

a leading quick-service restaurant brand cuts cost per interaction by 83% with iQor

iQor helped a leading quick-service restaurant brand manage massive spikes in customer inquiries during major promotional events and game days. The challenge was that long wait times for simple order status updates left customers frustrated and tied up live agents who were needed for more complex issues. The organization needed to eliminate these wait times, reduce operational costs, and free agents to focus on higher-value interactions.

The solution implemented by iQor was an Agentic AI solution powered by infinityAiQ. This system autonomously managed order status inquiries end-to-end by understanding customer intent, verifying order details, and delivering real-time updates without human intervention. iQor's solution achieved a 75% AI completion rate, an 83% reduction in cost per interaction, and eliminated hold times on repeat calls, delivering a seamless customer experience during peak demand.